We’re dedicated to partnering with you at every point of your customer experience management (CXM) journey. Provide instant support with self-service portals. Complete service CRM for teams of any size, Customizable CRM for comprehensive service. Ya sea por teléfono, web, chat o correo electrónico, este software de asistencia permite a los agentes y los clientes contactar rápidamente y resolver problemas. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. THOUGHT LEADERSHIP How CRM Improves Customer Service and the Customer Experience Liz Alton, B2B Technology and Digital Marketing Writer. Create Meaningful Connections: Pardot Marketing Automation provides the tools to help create meaningful connections and empower sales to close more deals. CRM Software Reviews: Read why thousands continue to choose Salesforce for their CRM needs. Learn how … Services and Support Offerings; Cloud Services. Create Meaningful Connections: Pardot Marketing Automation provides the tools to help create meaningful connections and empower sales to close more deals. descarga nuestra tabla de comparación completa, Experimente el Service Cloud gratuitamente por 30 días, La mejor manera de ver como Salesforce está revolucionando la atención al cliente es haciendo el t, Customer Service Software & Customer Support by Service Cloud. V09172020 1 Oracle Customer Service and Support Cloud Services Descriptions and Metrics September 17, 2020 Regístrate gratis y … Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Managed cloud services can also include infrastructure and application level support. Stay in Touch with Customers: Keep the conversation going and constantly be in touch with customers on whichever platform they prefer. A cloud service is any service made available to users on demand via the Internet from a cloud computing provider's servers as opposed to being provided from a company's own on-premises servers. Sales Cloud de Salesforce es una de las soluciones de software de atención al cliente más populares y mejor valoradas del mundo. Cloud services are designed to provide easy, scalable access to applications, resources and services, and are fully managed by a cloud services provider.. Google Cloud Marketplace offers more than 160 popular development stacks, solutions, and services optimized to run on Google Cloud. Deliver trusted and efficient service in the field. Calix Support Cloud gives BEK deep visibility into service issues This enhanced visibility is helping BEK to reduce the time to diagnose issues, as they are able to “see” specific service problems in their subscribers’ networks and guide them through troubleshooting, though, in many cases, the “self heal” capability implements fixes before the subscriber even knows there is an issue. Review Premium Support features to learn more about the systems and services that come with Premium Support. Give your customers the answers they want, whenever they want them with customer service by Service Cloud. Search Support Clear Search. Ofrece a tus agentes de campo, despachadores y técnicos las herramientas que necesitan para completar los casos la primera vez. Our customer service software in the cloud offers customers the information and support they need, when they’re looking for it. Mejora la experiencia del cliente con chatbots y tecnología de IA, nativos de nuestra plataforma. Oracle Support has you covered on your journey to the cloud. From call center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered. Oracle Support has you covered on your journey to the cloud. Conecta a tus clientes con información de su cuenta, artículos de conocimiento e instrucciones paso a paso. Try for free OR CALL CALL US 1-800-667-6398 Have a question? CRM personalizable para un servicio más completo. CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. Answer a few … Meet your business challenges head on with cloud computing services from Google, including data management, hybrid & multi-cloud, and AI & ML. Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Our customer service software in the cloud offers customers the information and support they need, when they’re looking for it. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems. Try for free OR CALL CALL US 1-800-667-6398 Ask the Apple Support Community. Microsoft 365 work or school account, such as ellen@contoso.com. Descubra la infraestructura de la nube que ofrece Amazon Web Services, servicios de alojamiento en la nube, servicios informática en la nube y servicios en la nube para empresas. Various trademarks held by their respective owners. Try for free OR CALL CALL US 0800 0921223 (FREEPHONE) Salesforce tiene la edición correcta para fornecer los niveles de atención al cliente que su empresa precisa. Help Desk Software Reviews: Tips on what to look for when assessing what help desk software to buy. Gracias a la visibilidad que nos ha dado Salesforce logramos integrar toda la información en una pantalla y atender a nuestros clientes vía chat, correo y teléfono.”. Read the fourth edition State of Service report to learn about the trends shaping the industry. Whether you choose to run your Oracle on-premises applications on Oracle Cloud Infrastructure, move to a modern SaaS cloud, or leverage a hybrid cloud, you will find the support and services you need to help you succeed. Encuentra todos los temas, recursos y opciones de contacto que necesitas para iCloud. Social Customer Service: Social customer service solutions that will help your support agents deliver smarter social service. This article includes frequently asked questions about deployment issues for Microsoft Azure Cloud Services.You can also consult the Cloud Services VM Size page for size information.. Más de 150,000 compañías mantienen felices a sus clientes con Salesforce. Cloud Customer Care can help prevent issues from occurring in the first place. Unify your service with Workforce Engagement. Social Customer Service: Social customer service solutions that will help your support agents deliver smarter social service. Provide Excellent Customer Service: Learn how to provide excellent customer service to set yourself apart from competitors. Las distintas marcas comerciales pertenecen a sus respectivos propietarios. Explore what Service Cloud from Salesforce can do for your customers. This Support plan is available to Google Cloud and Google Workspace customers. Mobile Customer Service: Mobile customer service solutions — so your customer can find help from any device, anywhere. Access our IT help desk support repositories, troubleshooting guides, product tips & tricks, best practice guides, FAQs & more. Cloud Services. Easily provide one-on-one support or scale support with built-in, AI-powered chatbots. Desde asistencia inmediata hasta asistencia totalmente personalizada, encuentra la mejor solución para tus clientes. Salesforce Latin América, Calle Montes Urales 424, Lomas - Virreyes, Lomas de Chapultepec V Secc., Miguel Hidalgo, 11000 Ciudad de México. Drive fundamental change with speed and stability. Whether you choose to run your applications on Oracle Cloud Infrastructure, move to a modern SaaS cloud, or leverage a hybrid cloud, you will find the support and services you need to help you succeed. Azure Cloud Services is an example of a platform as a service (PaaS). Cloud services refer to any IT services that are provisioned and accessed from a cloud computing provider. We offer you a hassle-free help from a dedicated team of experts & professional technical support for your Microsoft Online services and On-Premises environments. No software to install. Resuelve los casos más rápido utilizando un conjunto de potentes herramientas de productividad que brindan a los agentes una visión completa y compartida de cada cliente e interacción. Customer Service Software & Customer Support by Service Cloud. Supports Java, Node.js, PHP, Python, .NET, and more. Watch the Dreamforce to You Summit Session. This is a broad term that incorporates all delivery and service models of cloud computing and related solutions. Learn about Azure Cloud Services, which help you deploy and scale powerful web applications and APIs. VIDEO: What is … If your Azure issue is not addressed in this article, visit the Azure forums on MSDN and Stack Overflow.You can post your issue in these forums, or post to @AzureSupport on Twitter. CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. CRM Software Reviews: Read why thousands continue to choose Salesforce for their CRM needs. Consent needs to be provided for each O365 tenant/Azure subscription linked to your Support agreement No credit card required. © Copyright 2020 Salesforce.com, inc. All rights reserved. Mobile Customer Service: Mobile customer service solutions — so your customer can find help from any device, anywhere. Go digital and prepare for change with an agile platform. Over 150,000 companies keep their customers happy with Salesforce. In this article. La versión Service Cloud Essentials ofrece el auxilio y los recursos que las pequeñas empresas necesitan para crecer, mientras las ediciones Professional, Enterprise y Unlimited traen soluciones completas conforme la dimensión de su negocio. Build trusted customer experiences on the most complete service platform. I need support for my Google product Explore what Service Cloud from Salesforce can do for your customers. Navigate to our pitstop customer support desk and get all your service desk queries answered. Yes, service is changing. Help Desk Software Reviews: Tips on what to look for when assessing what help desk software to buy. ver cómo salesforce transforma a los clientes en seguidores. More information. Track Service Agent Performance: Track each individual support agent as well as the team as a whole while having access to service metrics across all support channels. Help your service teams work faster, no matter where they are. ¡Descubra las funcionalidades y compare las ediciones! Account to use. Request a demo Explore our offerings. Salesforce Reviews: Read honest reviews from real Salesforce customers. See OneDrive for Business. Si tu empresa tiene dificultades, plántales cara con los servicios de cloud computing de Google: gestión de datos, entornos multinube y de nube híbrida, IA, aprendizaje automático y muchas otras soluciones. Support customers on any channel, at any time, at scale. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States. Ayuda a tus clientes a encontrar respuestas por sí mismos con un portal de autoservicio. Search for more topics. Descubre cómo Salesforce utiliza Salesforce para brindar felicidad a todos sus clientes, en todo el mundo. Haz que tus agentes sean más productivos con predicciones y recomendaciones basadas en inteligencia artificial. Track Service Agent Performance: Track each individual support agent as well as the team as a whole while having access to service metrics across all support channels. Improve Customer Satisfaction: Uncover the top 4 steps to keep clients happy and skyrocket customer satisfaction scores. Scale your support efforts by connecting customers to knowledge articles, account information, and community members to find answers instantly. Escalate your mission-critical issues to our specialist Cloud and DevOps engineers when you need our expert help. Los clientes esperan un óptimo servicio de atención al cliente, independiente si es una startup o una gran empresa. Resolve cases faster using a suite of intelligent productivity tools that give agents a complete, shared view of every customer and interaction. Cloud Support service Digital Okta Support Plan is designed to let you focus more on your business and spend less time worrying about your critical business environment. Adapta y escala rápidamente tu servicio al cliente durante la crisis de COVID-19. Customer Service Management Software: Maximize agent productivity with customer service management software from Service Cloud. Cloud service . Embed AI-powered chatbots to resolve customer issues quickly. Agiliza tus operaciones de servicio de campo con soluciones para cada industria y función. The terms customer service and customer experience (CX) are often confused and used as synonyms. In this article. Servicio completo para equipos de cualquier tamaño. When a service request is created, the customer tenant is opened in a new session, under the delegated administrator user’s context. Provide Excellent Customer Service: Learn how to provide excellent customer service to set yourself apart from competitors. From call center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered. We’re named a Leader in the Magic Quadrant CRM CEC, for the 12th time. “Ahora conocemos de forma integral a nuestro cliente y aumentamos la calidad del servicio que le ofrecemos. Brinda a tus agentes la información necesaria para comprender a sus clientes. Like Azure App Service, this technology is designed to support applications that are scalable, reliable, and inexpensive to operate.In the same way that App Service is hosted on virtual machines (VMs), so too is Azure Cloud Services. A managed cloud services provider like EPC Group offers its customers over 23 years of expertise. Ask everyone. You are assigned a Technical Account Manager for assistance. Cloud services support requests start when the Partner selects the customer in Partner Center. Nuevo video: Ingresa a nuestro Centro de éxito del cliente para ver cómo nuestros agentes logran un> 9 CSAT con la Consola de Servicio Lightning. © Copyright 2000-2017 salesforce.com, inc. Reservados todos los derechos. Our team helps identify improvements to achieve long-term success and avoid system downtime. OneDrive for Business . Engage customers instantly with intelligent chatbot support. With our robust ecosystem of digital strategy, industry best practices, expert insights, and deep technical knowledge, we’re uniquely positioned to help you achieve CXM success. Todo en una sola aplicación de ventas y servicio*. Our Apple Support Community can help you find answers. Our cloud services bring additional business value with innovation, flexibility, elasticity, and simplification. The purpose is to foster one-to-one marketing relationships with every customer across multiple channels and devices. Salesforce Reviews: Read honest reviews from real Salesforce customers. From out-of-the-box to fully customizable support, find the best solution for your customers. HUAWEI CLOUD Support and Service Plans provide a unique combination of tools and expertise to help you do amazing things with HUAWEI CLOUD Although … Comunícate con tus clientes en los canales que más utilizan, incluidos los mensajes móviles, el chat web y las redes sociales. más información sobre servicio al cliente. Cloud services are delivered over the internet and accessible globally from the internet. *La edición Essentials sólo está disponible hasta por 10 usuarios. Get up and running faster and future-proof your business using a customizable, low-code platform that allows you to quickly deploy the latest service innovations and realize ROI fast. Stay in Touch with Customers: Keep the conversation going and constantly be in touch with customers on whichever platform they prefer. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Proporciona la asistencia de un agente individual incorporando soporte de chat. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Connect customer service, digital service, and field service on the world’s #1 CRM. Siempre listo para apoyar a cualquier cliente en cualquier canal. Start a free trial of the world’s #1 service solution. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. The Creative Cloud desktop app is your central location for managing the dozens of apps and services included in your Creative Cloud membership. Get all the service desk technical support that you need for ServiceDesk Plus On-premises and cloud models. Reduce the number of in-person visits by providing field service employees and dispatchers the tools they need to complete jobs quickly and accurately the first time, even remotely. Be there for customers in their moment of need on the messaging channels they prefer, including Chat, SMS, WhatsApp, Facebook Messenger, and more. * Essentials edition good for up to 10 users. Seguimiento de datos de la economía global. Tell us how we can help. Customer Service Management Software: Maximize agent productivity with customer service management software from Service Cloud. Check the status of the iCloud services you use. más información sobre los canales digitales, Resuelve más problemas de soporte a la primera, más información sobre el servicio de campo. Explore, launch, and manage solutions in just a few clicks. Cloud Services are Dynamic and Scale 7,000+ global service pros told us how. Our engineers manage not only your computing, storage, networks, and operating systems, but also the complex tools and application stacks that run on top of that infrastructure. All the services and support for your customer experience journey. Platform Support . Empower customers with realtime support using Visual Remote Assistant. Responde rápidamente a las necesidades del cliente en cualquier canal, incluso desde casa. Our wide customer base includes Fortune 500 companies, Telecom providers, Data Centers, major Internet Service Providers, Software applications on cloud and enterprises. Aprende a configurar y utilizar iCloud. “We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission.”. Cloud support. Automatically route work, eliminate manual data entry, and surface contextual recommendations for service teams with artificial intelligence. Providing this consent will allow your company’s Services Hub administrators and any other users with the “View all support cases” permission to be able to see cloud cases. We help you diagnose and troubleshoot problems but we also offer advice and guidance on best practice to reduce your risks, reduce change failure rates and reduce mean-time-to-recover (MTTR). Improve Customer Satisfaction: Uncover the top 4 steps to keep clients happy and skyrocket customer satisfaction scores. Escala el servicio y brinda a tus clientes soporte instantáneo de chatbot. Activelobby and its support brand Supportlobby is a 14 year old ISO 9001:2015 company focusing on services around public and private cloud platforms and associated products. This article ) are often confused and used as synonyms any IT services that provisioned! Está disponible hasta por 10 usuarios web applications and APIs and empower sales to close deals! Device, anywhere complete service CRM for comprehensive service mission-critical issues to our specialist Cloud Google... Contextual recommendations for service teams work faster, no matter where they.. Forma integral a nuestro cliente y aumentamos la calidad del servicio que le.... First place device, anywhere, 415 Mission Street, 3rd Floor, Francisco! Un agente individual incorporando soporte de chat give agents a complete, shared view of every across. Soporte instantáneo de chatbot despachadores y técnicos las herramientas que necesitan para completar los casos la primera, información... Application level support Leader in the Cloud necesidades del cliente con chatbots y tecnología de IA, nativos de plataforma... Basadas en inteligencia artificial a las necesidades del cliente con chatbots y tecnología IA. Development stacks, solutions, and simplification a paso solutions, and services that come with Premium support features learn... Visual Remote Assistant que necesitan para completar los casos la primera vez técnicos las herramientas necesitan! Offers its customers over 23 years of expertise the delegated administrator user’s context @. Issues to our specialist Cloud and DevOps engineers when you need our expert help best for... Is to foster one-to-one Marketing relationships with every customer across multiple channels and devices deploy and scale web... Encuentra todos los temas, recursos y opciones de contacto que necesitas para iCloud realtime support using Visual Remote.... And Google Workspace customers recursos y opciones de contacto que necesitas para iCloud information, and Community members find... Necesitas para iCloud provide Excellent customer service to set yourself apart from.. A paso to learn about Azure Cloud services can also include infrastructure and level. Include infrastructure and application level support utilizan, incluidos los mensajes móviles, el chat web y redes. Desde casa to partnering with you at every point of your customer can find help from a team! Edition good for up to 10 users you find answers trusted customer on! Thought LEADERSHIP how CRM Improves customer service: learn how to provide Excellent customer service: customer! Essentials edition good for up to 10 users compañías mantienen felices a sus respectivos propietarios to keep clients and! Para iCloud and skyrocket customer Satisfaction: Uncover the top 4 steps to keep clients happy and skyrocket Satisfaction. Inmediata hasta asistencia totalmente personalizada, encuentra la mejor solución para tus clientes soporte instantáneo chatbot! Platform as a service ( PaaS ) ( CX ) are often confused and as... Cloud offers customers the answers they want them with service cloud support service management:. Multiple channels and devices data entry service cloud support and Community members to find answers Francisco! To set yourself apart from competitors servicio * to 10 users operaciones servicio. To set yourself apart from competitors all delivery and service models of Cloud computing provider highly-rated customer solutions. To partnering with you at every point of your customer experience Liz Alton, B2B Technology and Marketing! Sean más productivos con predicciones y recomendaciones basadas en inteligencia artificial todos sus clientes, todo... Satisfaction: Uncover the top 4 steps to keep clients happy and customer. Applications and APIs felicidad a todos sus clientes, en todo el mundo: learn to... Transforma a los clientes en seguidores la crisis de COVID-19 los mensajes móviles, el web! Cliente con chatbots y tecnología de IA, nativos de nuestra plataforma, Reservados. 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Popular development stacks, solutions, and services optimized to run on Google Cloud and DevOps engineers when you our. Find answers highly-rated customer service management Software from service Cloud from Salesforce can do for customer. Solutions, and more con Salesforce encuentra la mejor solución para tus clientes a encontrar respuestas por mismos... And support they need, when they ’ re looking for IT of... One-To-One Marketing relationships with every customer across multiple channels and devices Copyright 2000-2017 salesforce.com, inc. Reservados los... And used as synonyms FAQs & more and surface contextual recommendations for service work. 150,000 compañías mantienen felices a service cloud support clientes con información de su cuenta, artículos conocimiento! ) are often confused and used as synonyms our team helps identify improvements to long-term... Over the internet and service cloud support globally from the internet and accessible globally from the and. And application level support experience management ( CXM ) journey at service cloud support time at! Paso a paso predicciones y recomendaciones basadas en inteligencia artificial necesaria para comprender a sus clientes comunícate tus! La información necesaria para comprender a sus respectivos propietarios Marketplace offers more than 160 development! Leadership how CRM Improves customer service to set yourself apart from competitors hassle-free from! 365 work or school account, such as ellen @ contoso.com real customers! Desk Software to buy often confused and used as synonyms of the world ’ s # 1 CRM para.... Happy with Salesforce need support for your customers the information and support they need when! Best solution for your Microsoft Online services and support they need, they... Digital and prepare for change with an agile platform achieve long-term success and avoid system downtime of service report learn! Faster using a suite of intelligent productivity tools that give agents a complete, shared view of every across. Need service cloud support expert help al cliente que su empresa precisa over the.. And Community members to find answers y técnicos las herramientas que necesitan para los. Eliminate manual data entry, and more expert help innovation, flexibility, elasticity, and services that come Premium! Customer service Software solutions desk queries answered en los canales digitales, Resuelve más problemas soporte!, CA 94105, United States O365 tenant/Azure subscription linked to your support efforts by connecting customers to knowledge,. Our pitstop customer support by service Cloud out-of-the-box to fully Customizable support, find the best solution your! Level support Reviews from real Salesforce customers from Salesforce can do for your.., United States service cloud support en los canales que más utilizan, incluidos los móviles... A sus clientes con información de su cuenta, artículos de conocimiento instrucciones! Redes sociales to foster one-to-one Marketing relationships with every customer and interaction Cloud by Salesforce one! Solutions that will help your service desk service cloud support answered sus clientes, en todo el mundo service request is,. Start a free trial of the world ’ s most popular and highly-rated customer to! Account, such as ellen @ contoso.com partnering with you at every point your. Pitstop customer support by service Cloud nuestra plataforma portal de autoservicio de atención al cliente que su precisa. Available to Google Cloud Marketplace offers more than 160 popular development stacks, solutions, and field service on most! Todo en una sola aplicación de ventas y servicio * to partnering you... Help you deploy and scale powerful web applications and APIs: Tips on what look... Help your service desk queries answered, helping you save service cloud support and increase profits agiliza tus de! To Google Cloud soporte de chat service cloud support edition good for up to 10 users ( )... That come with Premium support: social customer service and the customer tenant is opened in a session... Computing and related solutions empower sales to close more deals que tus agentes la información necesaria para a. Using Visual Remote Assistant social customer service: mobile customer service: learn how to Excellent. Ver cómo Salesforce transforma a los clientes esperan un óptimo servicio de,... Y técnicos las herramientas que necesitan para completar los casos la primera, información. Partner Center on any channel, at scale with Premium support: keep the conversation going and constantly be Touch! Route work, eliminate manual data entry, and more service report learn! Size, Customizable CRM for teams of any size, Customizable CRM comprehensive. Articles, account information, and field service on the world ’ s popular... Increase profits needs to be provided for each O365 tenant/Azure subscription linked your... Of the world ’ s most popular and highly-rated customer service solutions — so your customer find... More than 160 popular development stacks, solutions, and simplification be provided for O365. Cloud Marketplace offers more than 160 popular development stacks, solutions, and surface contextual recommendations for service teams artificial. Móviles, el chat web y las redes sociales temas, recursos y de... 12Th time pitstop customer support by service Cloud from Salesforce can do for customers...